Headquartered in Snohomish, Washington, Minisoft is
a worldwide leader in developing and delivering forms
generation, email marketing and transactional ecommerce
solutions. Minisoft also produces terminal emulation,
client-server and web development tools.
Our product offerings include:
is a comprehensive electronic forms and document management
solution available for Windows, Linux, iSeries (AS/400), Sun,
and Hewlett Packard computer systems. eFORMz converts standard
ERP print output into attractive, functional documents that can
be distributed via print, fax, or email. Use eFORMz to produce
packing lists (collates), shipping labels, 1D/2D/QR barcodes,
invoices, purchase orders, gift certificates, checks, bills of
lading, and customs documentation.
is a transactional email marketing solution that transforms
plain text event-triggered email into highly personalized HTML
messages. eDirect+ automatically creates brand-centric
electronic messages capable of generating additional sales
through relevant cross-sell and upsell offers based on prior
purchases and stated preferences. Our Minisoft clients use
eDirect+ to provide their customers with a superior retailing
experience while generating significant new sales revenue from
every product purchase.
Use eDirect+ to promote special discounts, unique events,
one-time offers, holiday announcements or welcome new customers.
Reach out to your customers with messaging that is consistent
with your corporate websites and brands. eDirect+ includes smart
email management to track open rates, unsubscribes, one-click
opt-outs and bounced emails to measure the success or failure of
your real-time client interactions.
Minisoft's TouchPoint is a customer contact
management solution developed exclusively for use with Manhattan
Associates Enterprise Order Management system.
TouchPoint is designed to complement EOM and features
seamless integrations with Manhattan’s Order Management and
Customer Service products. TouchPoint centralizes customer
service requests in easy-to-use dashboards, allowing retailers
to manage inbound and outbound emails, web form inquiries, share
knowledge and resolve customer issues in a timely manner.
Minisoft TouchPoint automatically provides service teams with
complete views of a customer's sales and service history,
drawing this information directly from Manhattan databases.
Customizable email templates ensure that customer interactions
are consistent with communications that reflect the retailer’s
brands and corporate standards. Case management metrics via the
TouchPoint dashboards enable supervisors to monitor the
effectiveness of case responses in real time.